Frequently Asked Questions (FAQ)

Welcome to the FAQ page of our Aussie UGG Wear website! Here, we aim to address common queries and concerns you may have regarding Ugg boots and our services. If you don't find the answer you're looking for, feel free to reach out to our customer support team for further assistance.

1. What are UGG boots?
UGG boots are a style of sheepskin boot originating from Australia. They are known for their warmth, comfort, and distinctive appearance, featuring a soft sheepskin interior and suede exterior.

2. How do I choose the right size of UGG boots?
It's important to refer to the sizing chart provided by the manufacturer. Ugg boots typically run true to size, but some styles may fit differently. If you're unsure, our customer support team can assist you in finding the perfect fit.

3. How should I care for my UGG boots?
Proper care can extend the life of your UGG boots. We recommend using a suede brush to gently remove dirt and stains, and applying a water and stain repellent spray to protect them from moisture. Avoid getting them wet, and let them air dry naturally if they do become damp.

4. Can UGG boots be worn in the rain or snow?
While UGG boots are made from sheepskin, which naturally repels moisture, they are not designed for heavy rain or snow. Exposing them to excessive moisture can damage the suede and compromise their appearance and structure. We recommend wearing them in dry conditions and using waterproofing products for added protection.

5. Are UGG boots suitable for all seasons?
UGG boots are primarily designed for colder weather due to their insulating properties. However, lighter styles and variations are available for warmer climates. Consider factors such as material and lining when choosing Ugg boots for different seasons.

6. Can UGG boots be repaired if damaged?
Minor damage such as scuffing or loose stitching can often be repaired by a professional cobbler. For significant damage, it's best to consult with a specialist or contact the manufacturer for guidance on repair options.

7. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location. Please refer to our shipping policy for more information or contact our customer support team for assistance with international orders.

8. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your UGG boots, you may return or exchange them within 30 days of purchase, provided they are in unused condition with original packaging intact. Please review our returns and exchange policy for detailed instructions.

9. Are the UGG boots on your website authentic?
Yes, we guarantee that all UGG boots sold on our website are 100% authentic. We source our products directly from reputable manufacturers and authorized distributors to ensure quality and authenticity.

10. How can I contact customer support for further assistance?
If you have any other questions or need assistance, please don't hesitate to contact our customer support team. You can reach us via email at info@aussieuggwear.com.au or by phone at 02 8054 0074. Our knowledgeable representatives are available to help you with any inquiries or concerns you may have.

We hope this FAQ section has provided helpful information about UGG boots and our services. Thank you for choosing us as your UGG retailer!